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Natalia Pulido is an experienced professional in account coordination and customer service, currently serving as an Account Coordinator at CertainlyCX since July 2023. Prior to this role, Natalia was involved in enhancing talent experience at Rolebot, focused on sourcing passive diverse talent. With a solid background at Beat and Concentrix, Natalia has effectively supervised teams to ensure compliance with customer experience indicators. Additionally, Natalia has held various leadership positions in human resources and sales management at Compufly Colombia S.A.S, and possesses experience in customer retention and quality analysis at Callzilla and Niwali. Natalia holds a degree in Industrial Design from Universidad Jorge Tadeo Lozano.