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Chuck Hammel is a seasoned professional with extensive experience in customer success and account management across various organizations. Currently serving as a Sr. Customer Success Manager at Certain since March 2019, Chuck advocates for strategic accounts, ensuring high user adoption and satisfaction while guiding clients in maximizing their investment in the platform. Prior roles include Vice President of Customer Success at Label Insight, Inc., where Chuck was integral in establishing a comprehensive Customer Success organization, and Sr. Director of Professional Services at HireRight, managing a global team dedicated to customer onboarding and technical integration. With a background that includes significant positions at Saba, Tira Wireless, and Channelpoint, Chuck combines expertise in product strategy and sales engineering, underpinned by an MBA in Business Management from Fairleigh Dickinson University and a Bachelor of Arts in Mathematics and Computer Science from Gordon College.