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Orla Stevens is an accomplished executive with extensive experience in strategic leadership, business growth, and operational excellence. Currently serving as Managing Director at Certa Ireland since December 2021, Orla has previously held pivotal roles as Commercial Director at SSE Airtricity, where significant achievements included a 225% increase in new customer acquisition. Other notable positions include Sales Director at CarTrawler, and Head of Customer Insight & Strategy at Vodafone Ireland, where Orla spearheaded initiatives that significantly improved customer experience and satisfaction. Orla's career began at Bank of Ireland, demonstrating a strong foundation in customer engagement and operational efficiency across various managerial positions. Educational qualifications include a BA in Communication and Media Studies from Dublin City University and multiple postgraduate certifications in Change Management, Leadership, and Sales.