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Susan Dunphey is an experienced Enterprise Customer Success Manager at Ceros, where responsibilities include onboarding clients, conducting product training, and assessing customer health to enhance satisfaction and product adoption. Prior to this role, Susan held positions at XO Group Inc. as an Inbound Sales Executive and Local Sales Executive, focusing on selling digital advertising solutions and providing concierge services to connect couples with suitable wedding venues. Susan holds a Bachelor of Arts in Communications from Monmouth University.