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Kelsey Happel is an experienced professional in account management and customer success, currently serving as the Director of Account Management at Ceros since March 2023. Prior to this role, Kelsey contributed as a Customer Success Coach at Catalyst Software, where involvement in the Coaching Corner program facilitated mentorship for aspiring professionals. Kelsey has held significant positions, including Advisory Board Member for the Customer Experience Programs at California State University - East Bay and San Francisco State University. Notable achievements include transforming the Account Management team at Ramp and leading a senior management team at Hotel Engine. Kelsey has a strong history of driving customer engagement, retention, and exceeding revenue targets across various organizations, alongside educational credentials from California Polytechnic State University-San Luis Obispo and the University of Adelaide.