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Theresa Menchaca is an experienced Operations Manager at CERIS Health, overseeing a team of over 100 personnel since September 2007. Responsibilities include managing the daily intake of more than 1,000 new claim referrals and 1,500 medical records, creating digital files for patient and claim information, identifying claim readiness for medical review, and participating in new client implementation meetings to establish operational protocols. Prior to this role, Theresa was part of the management team at Pier 1, where career advancement commenced as an associate and transitioned to assistant management over a ten-year period from April 1998 to April 2008.