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Robert Elwood is an experienced IT professional with a diverse background in operations and support roles. Currently serving as an IT Operations Engineer at Ceres since February 2019, Robert has held various positions, including IT Systems Administrator and IT Support Engineer. Prior experience includes a notable tenure at Sony DADC from March 2008 to June 2018, where Robert progressed from Helpdesk support to IT Operations Team Leader, successfully leading a skilled team to exceed service level agreements before the company's closure due to market changes. Earlier roles include IT Support Technician at Weald School from May 2006 to March 2008. Robert's educational credentials include a degree in Computing from Farnborough College of Technology and several certifications, including ITIL Foundation V3 and VMware Certified Associate - VCA-DCV.