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Joshua Felts has a diverse background in IT, starting as a Tier 2 Help Desk Technician at Dell and progressing to roles such as Managed Services Engineer at Advanced Network Solutions, Application Analyst at CereCore, and Service Desk Team Lead at Delek US Holdings, Inc. Currently, Joshua is working as a Technical Analyst at CereCore, where Joshua continues to monitor and maintain client infrastructure while occasionally requiring onsite visits for client onboarding and emergencies. With experience in various support roles, Joshua has demonstrated expertise in patch deployment, alert management, and both remote and onsite support for clients.