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Dana Anderson has a diverse work experience spanning over several years. They began their career in 2007 as an E-Learning Support Technician at Virtual Virginia, where they provided technical support to remote end-users and collaborated with internal teams on product improvements. In 2010, they joined GetWellNetwork as a Senior Product Support Engineer, resolving complex technical issues reported by clients and documenting the troubleshooting process. They also served as an Implementation Engineer, ensuring successful installations of GetWellNetwork software and hardware systems. Dana joined Cerberus in 2016 as a Manager, Product Support, handling client inquiries, collaborating with various teams, and investigating software defects. Currently, they hold the position of Senior Technical Support Manager at Cerberus, leading a team and managing day-to-day operations while working closely with development and product teams to improve the Cerberus FTP Server based on customer feedback.

Dana Anderson attended Norfolk State University from 1994 to 1997 where they studied Mass Communication/Media Studies. They did not obtain a degree from this institution. In terms of additional certifications, Dana obtained the People Manager Qualification (PMQ) from SHRM in April 2021, and the Certified File Transfer Professional (CFTP) certification from Pro2col Limited in April 2019.