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Mohamed Arafa's work experience begins with their current position as a Customer Operations Specialist at CEQUENS since May 2021. Prior to that, they worked at CIB from an unspecified starting date in 2014 until July 2021 as a Customer Service Representative. Before that, Mohamed worked at Vodafone Egypt as a customer care representative from January 2010 until July 2021. In 2009, they briefly worked at Shepherd Hotel in a business center role from October to December. Lastly, they had a short-term sales role at Barclays in August and September 2009.

Mohamed Arafa obtained a Bachelor's degree in Accounting and Business/Management from Cairo University in 2009. Prior to that, they attended Al Ibrahimeya Secondary School from 2002 to 2005, although no specific degree or field of study was mentioned for this period.