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Juan Garibay is an accomplished Sr. Technical Success Manager at Cequence Security, bringing extensive experience in technical escalation management and customer success from previous roles at MobileIron, YottaMark, i365, NEC, and SGI. At MobileIron, Juan excelled as Sr. Manager of Global Escalations, implementing initiatives that reduced escalations by 25% YOY, establishing key performance indicators, and fostering strong customer relationships. Juan's expertise encompasses project management, cross-functional communication, and technical support across multiple regions, with a history of developing innovative solutions and tools, such as the Salesforce Object Escalation tool. Juan holds a Bachelor of Science in International Business from San Jose State University.