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Jiawei Chen, PhD, currently serves as the Director of Strategic Program Management at Cepheid, focusing on strategic program management and data analytics with an emphasis on artificial intelligence applications in customer support. Previous roles at Cepheid include Sr. Manager positions in Global Product Support & Service Portfolio and Global Service Marketing, where responsibilities encompassed portfolio management, pricing, sales enablement, and market research. Prior experience includes serving as Global Strategic Marketing Manager for the Service and Aftermarket business at SCIEX, where Jiawei Chen was involved in product launches and market intelligence. Earlier roles at MilliporeSigma included Senior Scientist in R&D and Market Development Manager, while initial research was conducted at Washington University in St. Louis as a Graduate Researcher. Educational qualifications include a PhD in Biochemistry from Washington University in St. Louis, a CORe Credential of Readiness from Harvard Business School Online, and a BS in Chemistry from Peking University.