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Isaac Kagechu is an experienced IT Service Delivery Manager at Centum Investment Company Plc., with a tenure beginning in August 2014. Kagechu has a proven track record in managing vendor relationships, enhancing service delivery models, and improving customer satisfaction. Previous roles include Business Information Manager, where Kagechu developed an information management strategy and implemented data analytics systems, and Senior ICT Associate, with a focus on intranet deployment and electronic data management systems. Kagechu also has experience as a Senior ICT Analyst, leading cloud migration strategies, and as an ICT Analyst, where significant ERP system improvements were achieved. Educational credentials include an MBA in Strategic Management from the United States International University - Africa and a BSc in Computer Science from Jomo Kenyatta University of Agriculture and Technology.