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Hayley Diggens started their work experience in 2006 at Nickleby & Co Limited as a Payment Processing Advisor. In 2009, they transitioned to the role of Customer Implementation Manager, where they played a key role in improving contact center and back office processes. In this role, they liaised between the software development team, customer account managers, and internal and external users of the solution. Hayley was involved in the full product lifecycle, including requirements gathering, planning, testing, and delivery. Hayley continued their role when Nickleby & Co was acquired by SGP Property & Facilities Management in 2012. At SGP, they served as a Business Analyst/Customer Implementation Manager, focusing on improving contact center and back office processes. Hayley also managed key accounts and built collaborative relationships with account stakeholders. In 2013, they joined NICE Ltd as a Business Analyst and later transitioned to the role of WFO Solutions Specialist. In these positions, they helped organizations deliver better customer service, ensure compliance, combat fraud, and safeguard citizens using advanced analytics of structured and unstructured data. In 2021, they became a Customer Success Manager at NICE, where they continued to provide support and ensure customer satisfaction. Hayley is currently a Customer Success Manager at Centrical, a next-gen employee engagement and performance management platform. Hayley helps employees succeed and grow while supporting businesses in optimizing performance through actionable KPIs, gamification, microlearning, collaboration tools, and augmented coaching.

Hayley Diggens attended Queen Marys College from 2002 to 2004. Following that, they studied at Basingstoke College of Technology from 2004 to 2005. However, no degree or specific field of study information is available for either institution.