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Paul Bertelink has extensive experience in IT support and implementation, currently serving as Incident/Problem Manager at Centric since December 2005. In this role, Paul has successfully managed and coordinated incident and problem resolution for internal IT services. Notable past positions include Implementation Consultant at USG People, where responsibilities included establishing a Service Desk within an enhanced IT framework, and various roles as Senior Support Engineer, delivering remote technical support across multiple companies. Additional experience includes support engineering at Volker Wessels and Fujitsu Siemens, focusing on first-line support for home and business users. Paul holds several qualifications in IT, including Prince2 Foundations, ITIL Foundations, MCP, MCSA, and MCTS.