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Miluska Marina Cotrina Rodriguez is an experienced IT professional with a strong background in service desk analysis and support. Currently serving as an Analista de mesa de servicios at Centria - CSC Grupo Breca since May 2022, Miluska has held previous positions, including senior help desk analyst at Atento Perú and help desk analyst at Canvia. Miluska's expertise encompasses ticket creation, incident prioritization, and user support, ensuring compliance with service level agreements. With a degree in Computer Engineering from Universidad de San Martín de Porres and a recent diploma in International Business Studies focusing on Agile Methods and Innovation from CENTRUM PUCP, Miluska brings a solid educational foundation to the field.