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Ludovic Delannoy possesses extensive experience in project management and customer support, currently serving as Chef de projet fonctionnel at Centre Européen de Formation, where responsibilities include project prioritization, Agile management, and team training. Previously, at Critizr, Ludovic managed customer support teams and implemented training processes to enhance customer engagement. Experience also includes roles in commercial management at ENACO and Groupe ALL, overseeing sales teams and optimizing operational processes. Early career highlights include managing financial advisory services at CGI and Société Générale. Ludovic holds a Maitrise de Sciences et Techniques in Economie d'Entreprise and a DEUG in Economie Gestion from University of Lille 1 Sciences and Technology.