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Sharon L. Heath was appointed to the Board of Trustees by Governor Gretchen Whitmer in March 2021 for an eight-year term expiring December 31, 2028. Prior to retiring in December 2020, Ms. Heath served as Director, Customer Experience at Blue Cross and Blue Shield of Michigan. In this role, she was responsible for leading efforts in support of improving HMO/PPO member satisfaction targets and enterprise-wide goals tied to delivering a high-valued customer experience. Key responsibilities included serving as champion across all product lines, directing and implementing change efforts and strategic projects tied to improving member experience, partnering with business areas on improvement initiatives across the organization and building a deep understanding of member experience through synthesis and analysis of research from stakeholders. Sharon has a passion for focusing on and implementing solutions targeted to reduce challenges and enhance how members engage to get the most value from their health insurance.