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Kristen Freeman is an accomplished executive with extensive experience in client excellence and operational leadership across multiple sectors. Currently serving as Vice President and Senior Director of Client Excellence at CCL Hospitality Group since May 2022, Kristen focuses on fostering strong client relationships and driving business success. Previous roles include Regional Director of Operations and Sales at Holiday Retirement, where a portfolio of 15 locations was managed, and Corporate Director of Operations at BFit Gyms, overseeing multiple club locations. Kristen has also held various general manager and director positions in the hospitality industry with a proven track record of financial performance, team leadership, and operational efficiency. Educational credentials include an Associate of Arts degree from Southeastern Illinois College and additional studies at the University of Southern Indiana and Western International University.