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Mark Macchioni has held a variety of roles in the past decade. From 2011 to 2014, they worked as a Client Services Coordinator at Banfield Pet Hospital, where they were responsible for providing the highest level of customer service, conflict resolution, client relations, and new customer acquisition. In 2013, they took on the role of Project Manager and Student Engagement & Outreach Scholar at ECU School of Dental Medicine. In this role, they provided administrative support to medical staff and faculty, helped compose a curriculum for simulated patients, and oversaw undergraduate students. From 2014 to 2015, they were a Project Manager at Special Needs Network, where they provided support to high-level executives, served as a liaison between organizations and community members, and developed business plans. From 2015 to 2022, they worked at Bandwidth Inc. as a Senior Product Manager, Product Manager, Manager of Porting and Number Provisioning, and Director of Product Management - Global Emergency. In their most recent role at Center (getcenter.com), they serve as the Director of Product Management.

Mark Macchioni has a Master of Business Administration from East Carolina University - College of Business, which they obtained between 2012 and 2014. Mark also holds a degree in Business Administration with a focus in Management from East Carolina University - College of Business, which they obtained between 2006 and 2010. Additionally, they have obtained various certifications including Certified Scrum Product Owner (CSPO) from Scrum.org in November 2020, Agile Project Management; Agile Delivery from Udemy Academy in September 2018, Duolingo Spanish Fluency: Advanced (Estimated) from Duolingo in August 2015, Healthcare Management from East Carolina University in May 2015, ExCeed Communication Training from Banfield Pet Hospital in February 2011, and Frank Client Service Training from Banfield Pet Hospital in February 2011. Mark also holds 2017 Docker Sales Professional and 2017 Docker Technical Sales Professional certifications from Docker, Inc.