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Michael Clendening is an experienced Lead Architect specializing in Enterprise Cloud Resiliency, currently leading initiatives at Centene Corporation to design a highly available contact center for over 25,000 users while ensuring compliance with HIPAA/PHI regulations. With a career spanning over two decades, Michael has held pivotal roles in various organizations including Zeektek, TTEC, and CtiPath, where responsibilities ranged from directing hybrid cloud contact center strategies to founding and growing companies focused on innovative communication technologies. Notable contributions include the creation of comprehensive business continuity and disaster recovery strategies, technical support leadership, and significant consulting expertise in customer experience solutions. Michael's varied roles and extensive technical knowledge position them as a key figure in the evolution of cloud-based contact center solutions.