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Gloria Ortiz, MBA, MA, is a seasoned professional with extensive experience in marketing and operations within the healthcare sector. Currently serving as Director of Market and Operations at Centene Corporation since August 2014, Gloria has successfully spearheaded member communication strategies, significantly improved member retention rates, and overseen various marketing initiatives for Medicare Advantage products across multiple service areas. Previous roles include Senior Manager of Medicare Operations and Senior Manager of Marketing and Brand Management, where Gloria demonstrated exceptional skills in crafting marketing collateral, analyzing member satisfaction, and leading cross-functional teams. With an educational background that includes multiple advanced degrees from prestigious institutions, Gloria is equipped with strong expertise in digital marketing, corporate communication, and visual communication.