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Lisa Mauck has over a decade of experience in customer solutions and technical support roles across various companies. Currently, Lisa serves as the Manager of Customer Solutions and Support at Censys since January 2022, following significant positions such as Senior Customer Success Engineer and Customer Success Engineer. Prior roles include Customer Solutions Engineer at Trusona, and various engineering and management positions at Duo Security, where responsibilities included providing Tier 2 technical support for 2-factor authentication implementations. At Thomson Reuters, Lisa offered onsite Tier 2 support for over 300 end users, while previous experience at Google involved support for a global infrastructure exceeding 60,000 users. Lisa began their career as a Project Coordinator at Traction Consulting Group, with a focus on technical support for server and workstation environments. Educational qualifications include a Bachelor's degree in Information Security Systems and an Associate's degree in Computer Networking Systems from ITT Technical Institute.