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Víctor Antonio Gómez Gil Juárez is a seasoned professional with extensive experience in knowledge management and customer service, currently serving as a Knowledge Manager at Wipro Limited since November 2017. Expertise includes the development and correction of procedural manuals for Service Desk agents in the pharmaceutical sector, conducting daily audits of ticket processes, and managing user complaint analyses. Previous roles include Escalation & CSAT Manager and Team Lead Manager within the same company. In addition to a strong background in international relations, Víctor holds a PhD in International Security from Universidad Anáhuac and has contributed to various educational institutions as a professor and collaborator in topics related to Middle Eastern studies and disarmament.