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Gemma Crawford is an experienced planning and customer service manager with a strong track record in the construction and telecommunications sectors. Currently at CEMEX UK since February 2019, Gemma leads a team of 28, focusing on on-time in-full delivery and resource management. Previous roles include Queries Manager and Customer Services Manager at Tarmac Building Products Ltd, where Gemma implemented performance metrics and managed invoice queries. Prior experience includes customer service management at Marley Eternit Ltd and Orange, excelling in team performance, process improvement, and customer satisfaction.