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Ernesto Coti has extensive experience in customer service and the credit card processing industry. Ernesto served as a Customer Care Lead at Celero Commerce where they managed a division of 14 customer service representatives. Ernesto was also a Customer Service Manager at UMS Banking, overseeing the day-to-day activities of the Customer Care Department and providing Level 2 support for all merchants. Prior to that, they worked as a Licensed Insurance Agent at THE OLVERA INSURANCE AGENCY, specializing in sales of auto and motorcycle insurance. Ernesto has a total of 15+ years of experience in customer service and 7 years in the credit card processing industry.

Ernesto Coti attended Los Angeles City College from 2005 to 2007, where they pursued a field of study in Computer and Information Sciences and Support Services. During their time at the college, they did not obtain a degree. Additionally, in November 2022, they obtained a certification called "New Manager Foundations" from LinkedIn.