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Mauricio Calixto possesses extensive experience in customer relationship management, primarily demonstrated through the current role at Célebre Corretora since November 2016, focusing on client prospecting and personalized insurance solutions. Previously, a significant tenure at Unisys spanned over two decades, where responsibilities included managing service levels to enhance client satisfaction and leading teams in high-quality service delivery. Key achievements involve the implementation of efficient processes and a notable project with the Ministry of Labor, which resulted in enhanced customer satisfaction and significant cost reductions. Mauricio's educational background includes a specialization in insurance and a bachelor's degree in accounting, supplemented with postgraduate studies in business administration and finance.