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Maialen LOBY is an experienced customer service manager currently employed at Ceetiz since December 2021, where responsibilities include developing performance indicators and overseeing employee recruitment. Prior to this role, Maialen held positions at LANCASTER managing B2C client relations and handling disputes and refunds, as well as various customer service roles at Ceetiz and multiple offices of tourism, providing multilingual support and back office management. Maialen possesses a professional degree in Tourism from IUT le Havre and a BTS in Tourism from Lycée Biarritz Atlantique.