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Kimberly Massa has a diverse work experience, starting with their role as an Area Manager of Ride Operations at Cedar Point Amusement Park in 2020. In this position, they oversaw the daily operations of 30 ride locations, ensuring adherence to standard operating guidelines and implementing operational procedures and policies. Kimberly also coordinated and participated in department training, certifying seasonal supervision staff.

Prior to that, from 2018 to 2020, they worked at Dorney Park & Wildwater Kingdom as a Park Operations Department Supervisor. In this role, they supervised an area of 9 rides and up to 100 associates, ensuring safety, cleanliness, and guest satisfaction. Kimberly also trained team leaders and ride operators.

Before that, Kimberly worked as a Grumbacher Sports & Fitness Center Desk Attendant at York College of Pennsylvania from 2017 to 2018. Kimberly monitored users entering the facility, answered questions about the facility and events, and assisted with maintaining guest passes.

At Dorney Park & Wildwater Kingdom from 2015 to 2016, they served as a Rides Team Leader, supervising a team of 30 associates and training them on safety regulations. Kimberly also assisted guests with any concerns. Prior to that, they worked as a Ride Operator, ensuring the proper operation of rides and assisting guests in various situations.

Finally, from 2013 to 2014, they worked as a Sales Associate at Sterling Hallmark. Kimberly provided customer service, managed inventory, and maintained knowledge of sales promotions and merchandise exchange policies.

Kimberly Massa obtained their Bachelor's degree in Hospitality Administration/Management from York College of Pennsylvania from 2014 to 2018.