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Muhammad Imran possesses a strong background in account management and customer service, currently serving as a Team Lead at Cedar Financial since August 2019, where responsibilities include managing and training a team of account managers, while ensuring KPIs are met. Prior to this role, Muhammad worked as an Account Manager, focusing on debt recovery for both international and domestic bills in the education and medical sectors. Muhammad's earlier experience includes a position as a Customer Service Representative at Mindbridge, handling inquiries via chat, email, and social media. Educational qualifications include a Master of Business Administration in Banking and Finance from Hailey College of Banking and Finance and a Bachelor's degree in Business/Commerce from Government College of Commerce.