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Ryan Trauernicht is a Professional Services Manager at CDW since January 2008, where responsibilities include fostering partnerships with clients, leading collaborative efforts to enhance customer efficiencies, and supporting Sales and Delivery Teams in the Chicagoland area. Previously, Ryan served as a Technical Lead, focusing on validating Statements of Work and conducting planning workshops for Cisco Unified Communications implementations. Prior experience includes a role as a Business Communications Engineer at Sentinel Technologies from June 2005 to January 2008. Ryan holds a Bachelor of Science degree in Management Information Systems from the University of Illinois Urbana-Champaign, earned between 2000 and 2004.