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Susan Kagan is an experienced professional currently serving as a Senior Program Analyst at BDR Solutions LLC since June 2023, and previously at CDIT LLC since October 2018, where responsibilities include the creation of PowerPoint slides, Word documents, and Excel spreadsheets for the Veterans Administration Appeals program, along with enhancing and maintaining project artifacts on SharePoint. Susan's prior experience includes a decade at Capital One from November 2006 to November 2017, where roles ranged from Senior Testing Analyst to Project Manager, overseeing enhancements to applications, maintaining automation suites, and coordinating with various teams for seamless project rollouts. Susan holds a Bachelor of Arts degree in Film/Video and Photographic Arts from Roger Williams University.