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Tshepo Molefe possesses extensive experience in operational leadership, currently serving as the Head of Operations at CCI South Africa. Prior roles include General Manager Operations at Conduent and Senior Group Manager positions at WNS Global Services SA and WNS Global Services, focusing on operational excellence. Tshepo also has experience as the National Quality Manager at Cell C. Tshepo's educational qualifications include a Diploma in Cost & Management Accounting from the University of Johannesburg and ongoing studies at Varsity College.