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Malcolm Govender is a seasoned Senior Operations Manager at CCI South Africa with over 16 years of experience in telecommunications and financial services, specializing in both onshore and offshore campaigns. In the current role since January 2016, Malcolm has demonstrated expertise in setting up inbound and outbound campaigns focusing on customer acquisition, retention, and projection management. Previously, as an Outbound Manager at Rewardsco, Malcolm provided first line support to outbound team managers, ensured key performance areas aligned with business standards, managed resources effectively, and enhanced sales performance. Additionally, Malcolm has held various leadership and training positions across different organizations, including Bizworks, where responsibilities included team performance management and sales verification.