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Leyth Al Hinai is a seasoned professional with extensive experience in ICT and business improvement. Currently serving as a Sr. Business Improvement Analyst and ICT Service and Support Supervisor at CCED since September 2011, Leyth manages end user requirements and leads the Service and Support team. Previous roles include ICT and Telecom Field Engineer and Technician, providing critical support across multiple locations. Leyth also held the position of Chief Information Officer at MeterQubes Solutions B.V., focusing on IT service frameworks and blockchain security strategies from March 2019 to February 2022. Educational credentials include a Bachelor of Science in Electronics and Communications Engineering from the University of Madras, along with multiple certifications in cybersecurity, project management, and IT service management.