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Brett Whittingham is an experienced professional in customer experience and workforce optimization, currently serving as the System and Telephony Manager at Cbus Super Fund since June 2019, focusing on the strategic analysis and design of service channels. Previous roles include Workforce Optimisation Specialist at Cbus Super Fund, Customer Engagement and Workforce Optimisation Manager at Zenitas Healthcare, and Head Of Customer Experience at Luxury Escapes. Notable experience also includes Customer Experience Manager at Xero, Contact Centre Manager at Publicis Solutions, and Quitline Manager at Cancer Council Victoria. Brett holds a Diploma in Performance, Communications and Media from Edith Cowan University, a Certificate IV in Massage Therapy from Endeavour College, and an Associate Diploma in Hospitality & Tourism Management from Bentley TAFE.