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Steve Miller has over 20 years of experience in analytics and business intelligence, currently serving as Manager of AI & Analytics at CBTS since March 2018, following roles as Sr. Business Intelligence Analyst and Business Intelligence Engineer. Prior to CBTS, Steve held the position of Manager for ITSM Metrics and Process Improvement at Cincinnati Bell Telephone from September 2012 to October 2017. Steve's career began at State Farm Agent as a Specialist, with subsequent positions at Cincinnati Bell as Operations Analyst in Call Center Operations and at Convergys in Customer Experience Applied Analytics.