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Ali Dawood has a diverse work experience spanning over several years. CSA Ali started their career as a Collections Agent at TeleCheck in 2004 and later worked as a Tier 2 Tech Support for Verizon Wireless. Ali then transitioned to the role of Travel Agent at Vacations To Go before joining AffordableTours.com as a Travel Consultant. In 2011, they returned to AffordableTours.com as a Senior Travel Consultant and consistently achieved high sales rankings and customer satisfaction scores.

In 2014, Ali joined AT&T as a Retail Sales Manager, where they demonstrated exceptional leadership skills and drove significant increases in sales and customer satisfaction. CSA Ali then took on the role of Area Retail Sales Manager, overseeing multiple locations and achieving notable improvements in productivity and customer satisfaction.

As an Independent IT Consultant, Ali utilized their expertise in AWS to create website and network infrastructures for clients, focusing on cloud migration and hybrid cloud solutions. CSA Ali joined Loomis US in 2020 as a System Administrator, where they managed IAM, utilized Office 365 and Azure tools for email security, and configured Microsoft One Drive for file synchronization and backup.

Ali is currently working at CBTS as a Lead Cloud Engineer, contributing to the company's cloud engineering projects. Overall, Ali Dawood has a strong background in customer service, sales, and IT, with a focus on cloud technologies.

CSA Ali Dawood attended DeVry University from 2004 to 2006, where they studied Business Information Systems. CSA Ali has also obtained several certifications, including the AWS Certified Solutions Architect – Associate from Amazon Web Services (AWS) in January 2023, the Amazon Web Services Solutions Architect - Associate from AWS in January 2023, the CCNA from Cisco in July 2020, and the Cisco Certified Network Associate Routing and Switching (CCNA) from Cisco in July 2020. Additionally, they hold the certification for Amazon Web Services Solutions Architect Associate from AWS, although the month and year of obtaining this certification are not specified.