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James Easterbrook has extensive experience in IT management and operations, currently serving as Senior Manager of IT Applications at CBI Health since 2018. Prior experience includes managerial roles at Medical Pharmacies Group Limited, Torstar Corporation, Aviva Canada, and IBM, highlighting a strong background in service centers, sales operations, support services, contact center operations, and IT support. James holds a Certificate in Collaborative Leadership from York University and multiple certificates in Computer Programming from Sheridan College.