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Rosa Santos has a diverse background in customer service and operations, with experience in accounting, event management, and administrative support roles. Rosa has a Bachelor of Arts in Art History, Criticism and Conservation from San Francisco State University, as well as degrees in Library Information Science and Library Information Technology. Rosa has worked in various capacities at different organizations, including managing events, assisting with box office operations, and providing customer service in a library setting. Rosa is skilled in handling cash transactions, organizing records, and ensuring smooth operations for programs and events.