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Melissa Parker has extensive experience in customer service and billing within the rail industry. Melissa currently holds the position of Director of Customer Service and Billing at Cathcart Rail since 2022. Prior to that, they worked at The Greenbrier Companies as a GMS - Account Manager and later as a GRG-Customer Service Manager from 2018 to 2020. Before that, they were a Customer Service Manager at GBW Railcar Services from 2010 to 2018. Melissa began their career at Watco Companies LLC in 2007, where they worked in Car Control until 2010.

Melissa Parker completed their education with a Bachelor of Arts (B.A.) degree in Psychology from Texas A&M University - Corpus Christi, from the years 2002 to 2004. Prior to that, they obtained an Associate of Arts (A.A.) degree in Psychology from Del Mar College, during the period of 2000 to 2002. In addition to their formal education, Melissa has obtained various certifications from LinkedIn. These certifications include Conflict Resolution Foundations in November 2021, Customer Service: Handling Abusive Customers, and Customer Service: Serving Internal Customers in March 2021, as well as Remote Work Foundations, Time Management: Working from Home, and Working Remotely in April 2020.