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Makoto Kawai has a strong background in business development and account management. They have worked in various companies, starting with Akamai Technologies as a Sr. Major Account Executive in 2010, followed by positions at Cisco Systems as a Sr. Account Manager, Gracenote as a Sales Director, and Nutanix as an Enterprise Account Manager. Makoto then joined Napster as a Director of Business Development and Partner Management in the APAC region. They later joined TIDAL as an Advisor and Consultant before moving on to Okta as an Account Executive. Makoto's most recent position is at Catapult, where they serve as a Sr. Business Development Manager.

Makoto Kawai obtained a Bachelor of Arts degree in Business Administration from Doshisha University, where they studied from 1996 to 2002. Additionally, they pursued further studies in Business Administration at Sonoma State University from 1999 to 2000, although they did not specify any specific degree obtained during this time.