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Sasha Desenclos is a seasoned professional in customer success and community management, currently serving as a Customer Success Manager at Haystack since September 2023. Prior experience includes a role as a Customer Success Fellow at Catalyst Software and a position as Customer Success Manager for Enterprise at Snappy, where Sasha managed a significant portfolio valued at $1.6 million. Previous roles at Common and The Commons involved leading renewal processes and community management, respectively, achieving high retention rates and improving customer engagement. Also notable is Sasha's experience as a Social Media/Video Editor at Sahara Reporters Media Group, demonstrating skills in digital content creation and audience growth. Sasha holds a Bachelor’s Degree in Radio and Television from Brooklyn College.