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Matthew Lugo is an accomplished Customer Success Manager with extensive experience in leading customer success teams across various companies, including Sprout Social, Inc., Meta, Kustomer, MaestroQA, Falcon.io, and Zipdrug. Currently serving as Manager, Customer Success at Sprout Social, Inc. since January 2024, Matthew previously held similar managerial roles at Meta and Kustomer following Meta's acquisition of Kustomer. Matthew's notable achievements include becoming recognized as a Top 100 Customer Success Strategist by Mindtouch in 2018 while managing Enterprise-level customer success operations at Falcon.io. Matthew's career began with a Bachelor's Degree in Psychology and English from Binghamton University, complemented by early experience in community engagement and social media coordination.