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Craig W. is an accomplished Customer Success professional with extensive experience in scaling SaaS companies. As the Founder and Director of VCubed since January 2019, Craig has secured contracts to guide multiple companies in Customer Success operations. In addition to serving as a Growth Coach at Communitech and a Customer Success Growth Coach at Catalyst Software, Craig provides strategic advising to ThinkSmith and previously held senior roles at Boast.AI and Shinydocs. With a background that includes a fellowship with On Deck and advisory positions at 'nuffsaid and Communitech, Craig has demonstrated expertise in building effective Customer Success teams and enhancing customer retention. Craig's academic background includes studies at the University of Waterloo.