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Rock Thibeault has a diverse work history in the ambulance service industry. They started their career at Am B Care Ambulance as an EMT-B and EMT-Intermediate/FTO from 2008 to 2012. They then joined American Medical Response as an EMT-Intermediate and Paramedic/FTO from 2012 to 2017, where they gained experience in emergency response, patient care, and medical procedures. In 2013, they also served as a Union Steward and Chief Union Steward at OPEIU Local 6, providing support and guidance to union members. From 2017 to 2022, Rock worked at Action Ambulance Service, Inc. as the Vice President of Operations, overseeing day-to-day operations in both urban and rural EMS entities. Currently, they hold the position of Director of Operations at Cataldo Ambulance Service Inc.

Rock Thibeault attended Westfield State University from 2005 to 2009, where they pursued a major in History.