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Nicole P. is an experienced professional with a strong background in customer support and human resources. Currently serving as the Customer Support Operations Manager and formerly as User Support Supervisor at Castlight Health since February 2018, Nicole P. has developed expertise in managing customer support operations. Prior to this, a tenure at Aon Hewitt from November 2010 to June 2017 included roles as HR Services Customer Service Team Manager and Senior HR Specialist, responsible for overseeing HR specialists and enhancing customer service interactions. Earlier experience at Consumers Energy as a Senior Billing Specialist involved building client relationships and achieving sales goals. Nicole P. is skilled in leadership, performance coaching, and fostering inclusive workplace environments.