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Nur Azri Azinudin Mohd Azahar is a skilled professional in customer experience and service, currently serving as a Senior Customer Experience Specialist at Castlery since September 2023. Prior experience includes roles as an Executive in the Call Centre at Alliance Medinet (M) Sdn Bhd from December 2022 to July 2023, and as a Customer Service Team Lead and Customer Service Officer at Antasis Sdn. Bhd. from July 2020 to December 2022. Previously, Nur held the position of Subject Matter Expert - Training at STARTEK from October 2019 to July 2020, and as Subject Matter Expert - Technical at Aegis BPO Malaysia Sdn Bhd between May 2017 and October 2019. Educational background includes a Diploma in Business Studies from Universiti Teknologi MARA, completed from 2014 to 2016.