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Keng Nguan Lim, known as Ken, is an accomplished professional with extensive experience in customer relations and sales management. Currently serving as a Relationship Manager at Castlery since February 2023, Ken has consistently surpassed individual key performance indicators (KPIs) and exceeded flagship store targets. Previously, Ken held positions such as Multilingual Support Specialist at Shopify, where responsibilities included managing merchant communications, and Sales and Services Generalist at IKEA, contributing to the successful opening of the new Jurong store. Other roles include Financial Protection Specialist at OCBC Bank and earlier positions in various organizations, showcasing a strong background in customer service, training, and financial advice. Ken holds a Bachelor of Business (Management) with a focus on Management and Finance from the Royal Melbourne Institute of Technology.