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Heather Smith has a diverse work experience spanning over several years. Heather started their career at Action Bag Company in 1999, where they held various roles such as Customer Service Specialist, Accounting Lead, and Human Resource and Payroll Lead. At Action Bag Company, they were responsible for tasks such as resolving customer issues, analyzing collection problems, and managing personnel-related policies. In 2008, Heather joined Cast Products, Inc. as a Human Resource Manager and later became the Director of Human Resources. Heather'sprimary focus at Cast Products, Inc. was ensuring the smooth operation of HR processes and compliance with legal policies.

Heather Smith obtained a Bachelor's degree in Business Administration and Management from Robert Morris University in 2007. Heather also earned a Bachelor of Applied Science (BASc) degree in Business Administration and Management, with a focus on Human Resource Management, from Robert Morris University - Illinois. Additionally, they have acquired certifications in People Manager Qualification (PMQ) from SHRM in 2023 and in Diversity, Inclusion, and Belonging from LinkedIn in 2021. Heather's education highlights their expertise in business administration, management, and human resource management.